Returns & Exchanges

At ShockDoctor, our return policy is liberal, generous and tolerant, but it does have its limits! We understand that putting a specific time limit on all returns is not reasonable, as usage and seasons vary greatly. Plus, we realize that everyone’s idea of “reasonable wear and tear” also varies.

If our gear fails to deliver, we will fully stand behind that product. If it fails to deliver on its one thousand and first wearing, we would consider that “reasonable wear and tear.”

Rather than shutting the door on returns after 30 days, we prefer to be flexible and judge each situation individually.

If you wish to return or exchange your ShockDoctor.com.au order for a different size, colour or style, please email us at sales@ballbrands.com.au, with your name, order number, and product so we can help you quickly.