Shipping Policy

SHIPPING INFORMATION

All products are shipped with Australia Post.
Standard Post: FREE 
Express Post: $8.00 

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: [email protected]

REFUND AND RETURNS

At Shock Doctor Australia, our return policy is liberal, generous and tolerant, but it does have its limits!

We understand that putting a specific time limit on all returns is not reasonable, as usage and seasons vary greatly. Plus, we realize that everyone’s idea of “reasonable wear and tear” also varies.

If our gear fails to deliver, we will fully stand behind that product. If it fails to deliver on its one thousand and first wearing, we would consider that “reasonable wear and tear.”

Rather than shutting the door on returns after 30 days, we prefer to be flexible and judge each situation individually.

If you wish to return or exchange your ShockDoctor.com.au order for a different size, colour or style, please email us at [email protected], with your name, order number, and product so we can help you quickly.

RETURNS PROCESS

To return an item, please send it to:

18/20 Duerdin Street, Clayton VIC 3168

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.